TSB customers complain they cannot access internet banking

Digital banking customers were hit by a glitch on Tuesday – just over two months since a botched IT migration left the bank’s systems in chaos for weeks, with TSB still working to bolster their resilience.

One Twitter user, Conleth Overton, tweeted the chief executive of TSB Paul Pester to tell him the online banking service was down.

Another TSB customer was told to download the latest version of the app by customer support.

The bank apologised for the outage and said this morning’s problems had been resolved.

“We’re really sorry that some of our customers experienced intermittent issues with online banking for a short period this morning,” a TSB spokesperson said.

“This issue has now been fixed and our services are working as normal. Customers were still able to use their cards as normal throughout. We’d like to apologise to our customers for any inconvenience this may have caused.”

The bank’s troubles date back to a planned transfer to a new IT system of 1.3 billion customer records in April.

The bank’s boss admitted last month TSB had lost 12,500 customers and up to 1,300 customers had suffered financial losses due to fraud since the crash.

MPs investigating the failure later called on TSB to “give serious considerationto whether Mr Pester’s position as chief executive was sustainable.


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