What Happened
Anglian Water has been awarded an ‘Essentials’ rating by Money and Mental Health through its Mental Health Accessible programme. This rating is the first of three levels that firms can attain, indicating that Anglian Water has established a foundational level of support and accessibility for customers experiencing mental health issues.
Why It Matters
The rating reflects a rigorous evaluation process conducted by Money and Mental Health, which assessed Anglian Water’s services to ensure they are designed with the needs of customers with mental health problems in mind. The evaluation included feedback from a Research Community of 5,000 individuals who have experienced mental health challenges, providing insights into how Anglian’s communications and services can be improved. Key measures implemented by Anglian Water include offering multiple communication channels, such as a two-way SMS service during incidents, which is crucial as research indicates that 75% of customers with mental health issues face difficulties engaging with standard communication methods.
What’s Next
With this accreditation, Anglian Water is expected to continue enhancing its services to better accommodate customers with mental health problems. The recognition may also encourage other companies in the sector to prioritize mental health accessibility, potentially leading to broader improvements in customer service across the industry.
You may also like
